Privacy Policy
Last updated: March 15, 2026
1. Introduction
Clark AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI virtual receptionist service.
2. Information We Collect
Account Information
When you create an account, we collect:
- Your name and email address
- Business name and contact information
- Phone number(s) associated with your account
- Billing and payment information
Call Data
When calls are handled by our service, we collect:
- Caller phone numbers
- Call recordings and transcripts
- Call duration and timestamps
- Information collected during calls (names, appointment details, etc.)
Usage Information
We automatically collect information about how you use our service, including:
- Log data and device information
- IP addresses
- Browser type and settings
- Pages visited and features used
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI receptionist service
- Process calls and deliver messages to you
- Schedule appointments on your behalf
- Improve and optimize our service
- Send you service-related communications
- Process payments and prevent fraud
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who help us operate our service (cloud hosting, payment processing, etc.)
- Telephony Partners: Phone service providers necessary to route and process calls
- AI/ML Providers: Services that power our speech recognition and natural language processing
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days by default, though you can request earlier deletion. We may retain certain information as required by law.
7. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Export your data in a portable format
To exercise these rights, contact us at privacy@sayclark.com.
8. HIPAA Notice
If you use Clark for healthcare-related services, you may be subject to HIPAA regulations. Clark does not store Protected Health Information (PHI) beyond what is necessary for call handling. For healthcare clients requiring HIPAA compliance, please contact us to discuss our Business Associate Agreement.
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Clark AI
Email: privacy@sayclark.com